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Track Keynote: Crafting Conversational, Personalized, and Agentic Shopping Experiences

With the rapid adoption of AI chatbots and copilots, consumers are becoming increasingly comfortable conversing with AI platforms and using agents to automate tasks. As a result, shoppers now expect similar tools and resources when grocery shopping online and in-store. In this track keynote, a C-suite retail executive discusses:

• Enhancing digital apps with AI tools that spark inspiration, build shopping carts, and execute purchases  
• Partnering with technology companies to power agentic shopping
• Unlocking agentic shopping experiences by transforming the enterprise

Tuesday 22 September 4:50 PM - 5:10 PM Capsule Stage

AI-Powered Shopping Experiences

Unified Commerce and Omnichannel Success

Add to calendar 09/22/2026 16:50 09/22/2026 17:10 Track Keynote: Crafting Conversational, Personalized, and Agentic Shopping Experiences Capsule Stage US/Pacific
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Moderator

Andrea Leigh

Founder & CEO, Allume Group

Speakers

Sjoerd Holleman

Chief Product, AI & Specialty Brands Officer, Ahold Delhaize

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