Track Keynote: Crafting Conversational, Personalized, and Agentic Shopping Experiences

With the rapid adoption of AI chatbots and copilots, consumers are becoming increasingly comfortable conversing with AI platforms and using agents to automate tasks. As a result, shoppers now expect similar tools and resources when grocery shopping online and in-store. In this track keynote, a C-suite leader from an innovative food ordering platform discusses:

• Enhancing digital apps with AI tools that spark inspiration, build shopping carts, and execute purchases  
• Partnering with retailers to power agentic shopping
• Using AI chatbots to deliver better customer experiences and gather new insights