NPS Prism by Bain & Company

NPS Prism gives CX and Strategy leaders at large B2C enterprises the competitive and journey-level insight to make CX investment decisions with the evidence to back them up. By analyzing performance against named competitors at every journey moment and channel—with driver-level depth that shows what's behind the gaps—Prism shows exactly where you lead, where you lag, and what matters most. A dedicated advisor helps your team put the insights to work and present them with confidence.