Michael Chong

Managing Partner, North America Retail Tata Consultancy Services

Michael Chong is Managing Consulting Partner, North America Retail Business Consulting at Tata Consultancy Services, where he leads the firm’s North America retail business consulting practice across strategy, transformation, stores, merchandising, supply chain, customer experience, and AI-enabled operating models.

In this role, Michael works with leading retailers to translate technology and AI investment into practical business change — helping organizations improve decisions, ways of working, and measurable operating performance.

Michael brings more than 25 years of global retail and consumer experience across North America, Europe, Asia, and Australia, combining senior operator roles with consulting experience. He spent a decade at Tesco in the UK and Asia, and has also held senior strategy and transformation roles at Target and Petco. His background includes consulting experience with the Boston Consulting Group.

His work focuses on turning strategy into execution, with particular emphasis on helping retailers move from AI experimentation to business impact across store operations, labor productivity, merchandising, replenishment, supply chain, customer experience, and enterprise transformation.