Store Innovations that Match Consumer Expectations

Physical grocery is entering a new era as retailers adapt their stores to meet evolving consumer expectations. Leading retailers are embracing new technologies, formats, and services to create in-store experiences that meet the changing needs of today’s shoppers. In this session, innovative thinkers within retail organizations and industry experts will share how they’re:

  • • Adopting in-store technologies that enhance the shopping experience
  • • Evolving store formats and layouts to better meet consumer needs
  • • Delivering new services that create more convenient, relevant, and seamless in-store experiences


Wednesday 23 September 2:35 PM - 3:15 PM Pop Stage

Add to calendar 09/23/2026 14:35 09/23/2026 15:15 Store Innovations that Match Consumer Expectations Pop Stage US/Pacific
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Moderator

Stewart Samuel

Director of Retail Futures, IGD

Speakers

Katie Blackburn

Vice President, Commercial Strategy & Operations, WHSmith North America

Phil Lempert

President & CEO, SupermarketGuru