SMG

Level 1 Sponsor

SMG empowers customer-facing teams with actionable insights and targeted recommendations to enhance every customer interaction. Our unique Software WITH a Service (SwaS) offering optimizes CX impact by:
-Delivering precise, actionable insights to frontline teams
-Prioritizing actions tied to financial worth for maximum revenue impact
-Pairing technology with in-house consultancy and data science for tailored business improvements
-Providing 30+ years of unmatched benchmarking in Consumer Services, Retail, and Restaurant