SVP of Digital Operations, Walmart
Tom Ward serves as Senior Vice President, Digital Operations for Walmart’s U.S. business segment. In his role he has responsibility for the company’s Online Grocery business, Ecommerce Operations along with a number of other areas focused on the simplification and continuous improvement of operations across both the retailer’s Neighborhood Markets and Supercenters – these include the standardization of our operating procedures through ‘One Best Way’, reporting and Mobile Applications Strategy.
Tom started his career with Asda, Walmart’s UK subsidiary, as a department manager on the graduate program in 2007. Tom has held a wide number of management roles in store, from Customer Service to Fresh Food, before eventually promoting to run stores in the Central England area of South East Yorkshire.
After his time in the field with Asda, Tom spent two years in the company’s Home Office working in Central Retail Operations where he supported teams running Communications, Work Force Management, Asset Protection, Retail Operations, and Online Grocery operations.
In 2013 Tom moved to the U.S. to work as Development Coordination Director in Walmart International where he had responsibility for supporting various teams across Strategy, Real Estate, Mergers and Acquisitions and Private Brands before joining Walmart U.S as Senior Director Small Formats. In this role, Tom built the foundation for Central Operations for the company’s fleet of Neighborhood Markets and other small stores before expanding his responsibilities to include Supercenters.
Tom holds a First Class Bachelor of Science Degree in Geography from Loughborough University, England and currently lives in Farmington, Arkansas.