Joanne Heyob

SVP, Operations Strategy & Design

WD Partners

As SVP of Operations Strategy & Design at WD Partners, Joanne  brings 20 years of experience rooted in retail and store operations.  With a proven track record of driving innovative growth strategies  for retail brands, she leads WD’s operations team, which is a key  component and differentiator in our end-to-end offering.  

Joanne serves as a client partner and strategic team leader,  overseeing all project work while ensuring it meets customer  expectations as well as the brand and operational needs of the  business. Her team develops new concepts for front of house and  back of house operations across all verticals in addition to  operations assessments, labor recommendations and logistical  mapping. As an active liaison with our strategy & insights, brand &  design and architecture teams, she brings a unique perspective  on the industry that enables us to bring innovation to life through  operations-right executions. 

Joanne was most recently at Express leading their store operations,  which included ensuring seamless integration with omni-channel  functions like BOPIS, ship from store and return as well as overseeing  merchandise flow practices, business analytics, labor modeling and  back of house logistics. She’s held key leadership roles at Frontgate,  The Limited and Victoria’s Secret, where she spent 14 years in  management and store operations.